Help Desk
Help is here
Three tools to help you reduce churn and turn members into fans
Support tickets
Receive, assign, and reply to support requests
Happy members are less likely to churn. Route all of your incoming customer service requests to a shared inbox—gone are the days of issues slipping through the cracks in your personal email inbox.
Discuss issues amongst your team using notes, save templates responses to common questions, and see the actual customer lifetime value of each member alongside their tickets.
Embeddable support ticket forms
Embed forms that create support tickets directly on your site or trigger them as pop-ups.
Save templated responses
Auto-populate templated replies to common questions so you can stop typing that same response over and over again.
See customer lifetime value on your tickets
See customer lifetime value directly alongside every support request—how you prioritize is up to you.
This is a live support ticket embed
Go ahead and send us a ticket—we double dog dare you. Tickets are created when your support email address receives an email, or you can easily drop embeddable support ticket forms onto your site, like this one.
Knowledge base
Publish your docs
Publish how-to content and product documentation. Easily categorize your articles, then add text, screenshots, and video content.
Skinned for your brand
Pull in your logo, brand colors, or customer CSS to beautifully match your brand.
Categorized and searchable
Organize your content in topically relevant categories and allow users to search for information they need.
Search engine friendly
Increase traffic from relevant search queries by publishing content optimized for SEO.
Live chat
Chat with prospects or members when they'e most engaged
Have you ever had a great experience talking to a chat bot? Whether your goal is to accelerate your sales cycle or provide timely help to users while they're logged in, our live chat tools are designed for people who want to talk to a person.
No bots here
Because talking to a chatbot sucks. Our chat is designed for people who want to talk to a person.
Toggle chat on or off
Easily toggle your chat to online when you're available or offline when you're busy. Users will be prompted to submit a support ticket.
Sync chat with your CRM
Your chat history automatically syncs with you CRM records, making it easy to pick up the conversation where you left off.
