Help Desk
Help your customers
Sometimes we all need a little help from our friends. Outseta gives you the tools to turn users into fans with support tickets, knowledge base content, and live chat.
Sign upReceive, route, and respond to customer support tickets
Your own support dashboard
- Setup your own custom email address for support tickets—something like support@yourcompany.com.
- Save templated replies to common questions, improving your response times and saving you time.
- Customize notification preferences to alert relevant team members when new tickets are received.
This is a live support ticket embed.
Assign tickets, add notes, and respond
Tickets are created when your support email address receives an email, or you can easily drop embeddable support ticket forms onto your site.
Publish how-to content and product docs
- Easily categorize your articles, then add text, screenshots, and video content.
- Publish articles to your own publicly accessible, mobile optimized knowledge base.
- Increase traffic from relevant search queries by publishing content optimized for SEO.
Chat with prospects and customers
Whether your goal is to accelerate your sales cycle or provide timely help within your application, we’ve got the tools to help you drive conversations with your customers wherever you find them.
- Chat with prospects on your website.
- Give your customers the ability to reach you when they’re actively engaged with your product.
- Provide on-demand help to get users on-boarded and increase customer retention.
- Chat history syncs with your CRM records—no integration required.
- Easily branded to match your product.
