Help Desk

Help your customers

Sometimes we all need a little help from our friends. Outseta gives you the tools to turn users into fans with support tickets, knowledge base content, and live chat.

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Receive, route, and respond to customer support tickets

Assign tickets, add notes, and respond to support tickets from within Outseta. Route emails sent to your custom email address to a shared email inbox. Tickets are created when new emails are received.

  • Setup your own custom email address for support tickets—something like support@yourcompany.com.
  • Save templated replies to common questions, improving your response times and saving you time.
  • Customize notification preferences to alert relevant team members when new tickets are received.
Here’s our own knowledge base as an example!

Publish how-to content and product docs

  • Easily categorize your articles, then add text, screenshots, and video content.
  • Publish articles to your own publicly accessible, mobile optimized knowledge base.
  • Increase traffic from relevant search queries by publishing content optimized for SEO.

Chat with prospects and customers

Whether your goal is to accelerate your sales cycle or provide timely help within your application, we’ve got the tools to help you drive conversations with your customers wherever you find them.

  • Chat with prospects on your website.
  • Give your customers the ability to reach you when they’re actively engaged with your product.
  • Provide on-demand help to get users on-boarded and increase customer retention.
  • Chat history syncs with your CRM records—no integration required.
  • Easily branded to match your product.

Successful customers. Successful business.

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The Great Outseta Product Update of Summer 2021
Geoff Roberts