Support Ticketing System

• Setup your own custom email address for support tickets—something like support@yourcompany.com or help@yourcompany.com

• Route emails sent to your custom email address to a shared email inbox. Tickets are created when new emails are received.

• Assign tickets, add notes, and respond to support tickets from within Outseta.

• Save templated replies to common questions, improving your response times and saving you time.

• Customize notification preferences to alert relevant team members when new tickets are received.

Knowledge Base

• Easily author how-to content and other product documentation
• Publish your articles to your own publicly accessible, mobile optimized knowledge base
• Increase traffic from relevant search queries by publishing content optimized for SEO

We're using the knowledge base for our own product.