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Support Ticketing System

  • Setup your own custom email address for support tickets—something like [email protected] or [email protected]

  • Route emails sent to your custom email address to a shared email inbox. Tickets are created when new emails are received.

  • Assign tickets, add notes, and respond to support tickets from within Outseta.

  • Save templated replies to common questions, improving your response times and saving you time.

  • Customize notification preferences to alert relevant team members when new tickets are received.

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Knowledge Base

  • Easily author how-to content and other product documentation
  • Publish your articles to your own publicly accessible, mobile optimized knowledge base
  • Increase traffic from relevant search queries by publishing content optimized for SEO

We're using the knowledge base for our own product.


Ready to provide your customers with the support they need?