Support Ticketing System
Setup your own custom email address for support tickets—something like email@example.com or firstname.lastname@example.org
Route emails sent to your custom email address to a shared email inbox. Tickets are created when new emails are received.
Assign tickets, add notes, and respond to support tickets from within Outseta.
Save templated replies to common questions, improving your response times and saving you time.
Customize notification preferences to alert relevant team members when new tickets are received.
- Easily author how-to content and other product documentation
- Publish your articles to your own publicly accessible, mobile optimized knowledge base
- Increase traffic from relevant search queries by publishing content optimized for SEO
We're using the knowledge base for our own product.