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Support Ticketing System

  • Setup your own custom email address for support tickets - try something like support@yourcompany.com, help@yourcompany.com, or questions@yourcompany.com
  • Route emails sent to your custom email address to a shared email inbox. Tickets are created when new emails are received.
  • Assign, add notes, and respond to support tickets from within Outseta. 
  • Customize your notification preferences to alert relevant team members when new tickets are received.
 
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Knowledge Base

  • Easily author how-to content and other product documentation
  • Publish your articles to your own publicly accessible, mobile optimized knowledge base
  • Increase traffic from relevant search queries by publishing content optimized for SEO

We're using the knowledge base for our own product.

 

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