Support Ticketing System
- Setup your own custom email address for support tickets - try something like email@example.com, firstname.lastname@example.org, or email@example.com
- Route emails sent to your custom email address to a shared email inbox. Tickets are created when new emails are received.
- Assign, add notes, and respond to support tickets from within Outseta.
- Customize your notification preferences to alert relevant team members when new tickets are received.
- Easily author how-to content and other product documentation
- Publish your articles to your own publicly accessible, mobile optimized knowledge base
- Increase traffic from relevant search queries by publishing content optimized for SEO
We're using the knowledge base for our own product.